Since transcription is fully automated and most people often don't talk in the same organized manner that they write, it is tricky to insert punctuation into a message. And reading long messages without punctuation can feel weird.
Today we made some more progress on transcript readability and launched an improved transcription engine with punctuation. Don't expect it to insert question marks for your callers' questions, but it should help make your message transcripts easier to read by breaking them into sentences separated by periods.
We hope you will like the improvement...
Posted by Vincent Paquet